View and manage requests

In Request & task > Requests, learners can see all their submitted requests and raise a new request. They can also view request details and process requests. Refer to the following sections to see how you can view and manage requests.

Request statuses

Refer to the table below to get familiar with the request statuses.

Status	Description
In progress	The request is pending approval after the submission.
Incomplete submission	The request has been returned and it requires further action. You can submit the returned for resubmission request by filtering tasks with the Pending status in the Tasks tab.
Pending	The request is pending further action.
Pending payment	You are required to make payment for the request.
Cancelled	The request has been cancelled.
Cancelled with intake	You are withdrawn from the programme intake and your in-progress requests for the intake will be changed into this status.
Completed	The request has been approved.
Expired	The request has expired.
Rejected	The request has been rejected.

Raise a new request

To raise a new request, complete the following steps:

1. In the Request tab, click Raise request.

Raise request.

2. Locate a request you want to raise, click the card, and then follow the steps to complete the request submission.

For requests that you can raise, see the table below.

Request	You can raise the request when	Status changes after completion
LOA (Leave of absence) for sessions	You are not able to attend a session.	You will remain enrolled to the course and programme. The attendance status of the requested session will be Approved absence. The attendance status can be found in My programme > Programme details > Timetabling & attendance information.
LOA (Leave of absence) for assessments	You are not able to attend an assessment.	You will remain enrolled to the course and programme. The attendance status of the requested assessment will be Approved absence. The attendance status can be found in My programme > Programme details > Timetabling & attendance information.
Programme transfer	You want to transfer to another programme intake.	The enrolment status of the programme intake will be Transferred, while the status of the intake you’ve been transferred to will be Enrolled. The status can be found in My programme > Programme details.
Course exemption/credit transfer	You are eligible for course exemption or credit transfer.	The enrolment status of the course will be Granted exemption or Granted credit transfer. The status can be found in My programme > Programme details.
Programme withdrawal	You want to withdraw and de-register from a programme intake and all its registered courses.	The programme enrolment status will be Withdrawn and the application status will be Cancelled. The programme enrolment status can be found in My programme. The application status can be found in Application.
Course withdrawal	You want to withdraw a course in a programme but remain enrolled to the programme.	The application and programme enrolment status will remain unchanged while the course enrolment status will be Withdrawn. The course enrolment status can be found in My programme > Programme details.
Grade review	You want to request review for the course grade.	There will be no status changes but the new grade will be reflected in the assessment result. The grade can be found in My programme > Programme details > Assessment information.
Company sponsorship approval	You want to request for sponsorship from a company.	There will be no status changes. Once approved, the request status will be Completed and you will receive system notification that can be checked in My profile > Notification.